Vendor Name: GAIN Innovation, LLC

Vendor ID: 1842759694700

GAIN Innovation is a Hispanic/Male HUB

GAIN Innovation is proud to hold a Software as a Service (SaaS) contract #DIR-TSO-4389 with the State of Texas Department of Information Resources (DIR).

GAIN offers Software Products and Services, Software as a Service (SaaS), and Managed Software Solutions. Through this contract, GAIN provides a variety of managed software solutions including Cloud Managed Software, Mobile Engagement, Voice and Collaboration, Contact Center Solutions, Customer Experience, Fleet and Asset Management, IOT Data and Edge Node Management, Location Services, and Virtual Reality Training. GAIN also offers AWS, AWS Marketplace, Private Marketplace and Cloud-hosted solution services. GAIN’s products and services offerings, powered by our partner vendors, provide cloud and infrastructure security, cloud backup and disaster recovery and intelligent data management software for virtual, physical a multi-Cloud infrastructures. The GAIN contract may be used by state and Local government, public education, other public entities in Texas, as well as public entities outside the state. Resellers are not available under this Contract.

OFFERINGS: Software | Software as a Service | Technical Services

DIR Co-op Contract Program Overview : Link

Contract Number:DIR-TSO-4389

Expiration Date:  2/10/2026


  • GAIN Managed Software Services
  • GAIN Mobile Engagement
  • GAIN Voice and Collaboration Services
  • GAIN Cloud Contact Center Solutions
  • GAIN Cloud Customer Experience and Multi-Channel Communication
  • GAIN Fleet & Asset Mgmt, Smart Dashboards, Situational Awareness
  • GAIN Location Services and Location Intelligence Management
  • GAIN IOT Data and Edge Node Management Services
  • GAIN Virtual Reality Training
  • AWS SaaS Solutions
  • AWS Marketplace Offerings
  • Xaqt
  • Medallia
  • Veeam
  • Domo
  • 3Data
  • Netskope
  • Centrify


For summary contract pricing: DIR-TSO-4389 Appendix C Pricing Index

For information on price lists, product and service specifications, please visit:

Amazon US East – North Virginia Price Book

Amazon US East – Ohio Price Book

Amazon GovCloud – US East Price Book

Vendor Contact Information

GAIN Innovation State of Texas Team – texasteam@gain-i.com

Looking for a Quote?

For product and pricing information, please contact texasteam@gain-i.com

All price quotes and purchase orders must reference the DIR Contract Number DIR-TSO-4389.

Ready to Place your Order?

Please contact texasteam@gain-i.com

All price quotes and purchase orders must reference the DIR Contract Number DIR-TSO-4389.

Product Warranty:

GAIN Innovation honors the product warranty that is provided by the manufacturer. Please refer to the applicable product information to understand what is and is not covered by the manufacturer’s warranty.

Product or service not working:

If any issues with the product or service arise, please contact your GAIN Innovation sales representative. Your sales representative will be knowledgeable about your product, your product order, and your sales history. Your sales representative may direct you to the original equipment manufacturer to honor the manufacturer’s warranty if necessary.

Product Returns:

Please contact your GAIN Innovation sales representative and request a Return Material Authorization (RMA), which initiates the Return process.

VPAT per Vendor

Vendors Link
Netskope See more
Veeam See more
AWS See more
Xaqt See more
GAIN See more
Medallia See more
Domo See more
Centrify See more
3Data See more
IKUSI See more