DIR-CPO-5872 | GAIN Innovation | Texas DIR Contract

Purchasing

How to Order Through DIR-CPO-5872

Purchasing through a Texas DIR cooperative contract eliminates the need for a competitive bid process. Follow the steps below to procure software, COTS products, and related services through GAIN Innovation.

Identify Your Need

Determine the software, COTS product, or related service your agency requires. Reference DIR-CPO-5872 in all communications.

Contact GAIN for a Quote

Reach out to GAIN Innovation directly via the contact form below or by email. Provide your agency name, product or service needed, and quantity.

Receive & Review Quote

GAIN will provide a written quote reflecting DIR-negotiated pricing. No additional competitive bidding is required for Texas public entities.

Issue a Purchase Order

Issue your Purchase Order (PO) payable to GAIN Innovation, LLC. Reference DIR-CPO-5872 on the PO and submit to GAIN.

Purchase Order Requirements

All Purchase Orders must include the following information to be processed:

Payable To GAIN Innovation, LLC

DIR Contract Number DIR-CPO-5872

Purchasing Entity Your agency / institution name

Product / Service Detail Description, quantity, unit price

Questions about quoting or ordering? Contact our Public Sector team →

Scope of Contract

Products & Services Covered

GAIN offers Software Products and Services, Software as a Service (SaaS), and Managed Software Solutions. The full list of covered products and services is below.

GAIN Managed Software Services

Comprehensive managed software solutions covering lifecycle management, provisioning, and ongoing support across cloud and on-premises environments.

GAIN Mobile Engagement

Mobile-first engagement solutions for workforce communication, field operations, and constituent outreach across public sector organizations.

GAIN Voice & Collaboration Services

Enterprise voice, UCaaS, video conferencing, and team collaboration platforms for government and education agencies.

GAIN Cloud Contact Center Solutions

Cloud-native contact center platforms (CCaaS) enabling agencies to deliver modern, scalable constituent service experiences.

Cloud Customer Experience & Multi-Channel

Cloud Customer Experience and Multi-Channel Communication — experience management, sentiment analysis, and omnichannel engagement tools.

Fleet & Asset Mgmt / Situational Awareness

Fleet & Asset Management, Smart Dashboards, and Situational Awareness — real-time tracking and operational intelligence for government fleets and assets.

Location Services & Location Intelligence

Location Services and Location Intelligence Management — GIS, spatial analytics, indoor wayfinding, and asset location tracking.

IOT Data & Edge Node Management

IOT Data and Edge Node Management Services — connecting and managing IoT devices, sensors, and edge compute infrastructure at scale.

GAIN Virtual Reality Training

Immersive VR-based training for public safety, emergency response, workforce development, and skills simulation programs.

AWS SaaS Solutions & Marketplace

AWS SaaS Solutions, AWS Marketplace Offerings, Private Marketplace and cloud-hosted solution services across all AWS regions including GovCloud.

Cloud & Infrastructure Security / Backup & Recovery

Cloud and infrastructure security, cloud backup and disaster recovery, and intelligent data management software for virtual, physical, and multi-cloud infrastructures — powered by Corelight, Halcyon, Netskope, Veeam, and other partner vendors.

Pricing

Contract Pricing

All pricing is pre-negotiated by Texas DIR. Download vendor price lists directly below, or contact our team for a quote.

Appendix C — Pricing Index

v2 · March 2026 · PDF

Appendix C — Pricing Index

v2 · March 2026 · Excel

Master DIR Price List

April 2026 · Excel

Vendor	Website	Price List
GAIN Innovation	www.gain-i.com	Download PDF
Amazon Web Services	aws.amazon.com	US East (Ohio) US East (N. Virginia) GovCloud (US East)
Netskope	www.netskope.com	Download PDF
Veeam	www.veeam.com	Download PDF
DroneSense	www.dronesense.com	Download PDF
CGA	Contact for details	Download PDF
Xaqt	www.xaqt.com	Download PDF
VOSS	www.voss-solutions.com	Request Price List
Medallia	www.medallia.com	Request Price List
Corelight	www.corelight.com	Request Price List
ONTIC	www.ontic.com	Request Price List
GreenCourt	www.greencourt.com	Request Price List
Redaptive	www.redaptive.com	Request Price List
Halcyon	www.halcyon.ai	Request Price List

All price quotes and purchase orders must reference contract number DIR-CPO-5872. For vendors without a direct download, contact texasteam@gain-i.com and we'll respond within one business day.

Available Brands

Partner Brands on DIR-CPO-5872

The following brands are available through GAIN Innovation under this contract. Additional GAIN own-brand and white-label SaaS products are also covered.

Corelight

Open NDR — network detection & response for SOC teams

Halcyon

Anti-ransomware platform built to stop encryption attacks

Medallia

Enterprise experience management & constituent feedback

Ontic

Connected intelligence platform for physical security teams

Netskope

Cloud security platform — SASE, CASB, Zero Trust Network Access

Veeam

Data backup, replication, and disaster recovery software

Greencourt

Collaboration and workforce productivity software platform

Redaptive

Energy-as-a-Service — facility analytics and energy optimization

Voss

Unified communications management and automation platform

GAIN also offers a range of own-brand and white-label SaaS products — including cloud marketplace, digital signage, GIS management, and safety & security intelligence tools — covered under this contract. Contact us for a complete product list.

Who Can Buy

Eligible Purchasing Entities

Texas DIR cooperative contracts are available to a broad range of public entities — both in Texas and out-of-state — enabling compliant procurement without competitive bidding.

State Government Agencies

All Texas state agencies, departments, and commissions. Purchasing is compliant with state procurement law and no additional competitive bid is required.

Local Government & Municipalities

Texas cities, counties, special districts, and regional authorities can purchase directly through DIR cooperative contracts.

K–12 Schools & Higher Education

Public school districts, charter schools, community colleges, and universities in Texas are eligible purchasers under this contract.

Out-of-State Public Entities

Public entities outside of Texas may also purchase under this contract by executing an Interlocal Agreement with the Texas DIR.

No Competitive Bid Required

Purchasing through DIR-CPO-5872 satisfies competitive procurement requirements under Texas Government Code, Chapter 2054 and Chapter 2157. Eligible entities can issue a purchase order directly to GAIN Innovation, LLC without issuing an RFP or IFB.

UNSPSC Codes

Commodity Codes

The following UNSPSC commodity codes are associated with DIR-CPO-5872. Refer to the official DIR contract page for the complete and authoritative code listing.

UNSPSC Code	Description	Category
43230000	Software	Products
43231500	Business function specific software	Products
43232700	Security and protection software	Products
43232400	Communications software	Products
43232600	Networking software	Products
81110000	Computer services	Services
81111500	Computer or network or internet security	Services
81112000	Software maintenance and support	Services

For the official and complete commodity code listing, visit dir.texas.gov/contracts/dir-cpo-5872.

Policies

Warranty, Returns & Support

GAIN Innovation is committed to ensuring every product and service delivered under DIR-CPO-5872 meets your expectations. Below are the policies governing warranty, returns, and issue resolution.

Product Warranty

GAIN Innovation honors the product warranty provided by the manufacturer. Please refer to the applicable product information to understand what is and is not covered by the manufacturer's warranty.

Product or Service Issues

If any issues arise with a product or service, contact your GAIN Innovation sales representative. Your representative is knowledgeable about your product, order, and sales history, and may direct you to the original equipment manufacturer to honor the manufacturer's warranty if necessary.

Product Returns (RMA)

To initiate a return, contact your GAIN Innovation sales representative and request a Return Material Authorization (RMA). The RMA initiates the formal return process and ensures your return is tracked and processed correctly.

For all warranty, support, and return inquiries, contact the GAIN Innovation State of Texas Team at texasteam@gain-i.com. Please reference contract number DIR-CPO-5872 in all correspondence.

Accessibility

Voluntary Product Accessibility Template (VPAT)

VPATs document how products and services conform to accessibility standards. Contact GAIN to request the current VPAT for any vendor listed below.

Vendor	VPAT / Accessibility Documentation
GAIN	Request VPAT
Netskope	Request VPAT
Veeam	Request VPAT
AWS	Request VPAT
Corelight	Request VPAT
Medallia	Request VPAT
ONTIC	Request VPAT
GreenCourt	Request VPAT
Redaptive	Request VPAT
Halcyon	Request VPAT

To request a VPAT, email texasteam@gain-i.com with the vendor name and contract number DIR-CPO-5872.

Get a Quote

Request Pricing Under
DIR-CPO-5872

Contact our Public Sector team for a quote on any product or service covered under this contract. We'll respond within one business day with DIR-negotiated pricing — no RFP required.

texasteam@gain-i.com

(512) 658-7160

Texas-based · serving state, local, and education entities statewide

Contract Reference

Contract Number DIR-CPO-5872

Contractor GAIN Innovation, LLC

Current Term Oct 2025 – Oct 2027

Renewable Through October 28, 2031

View Official DIR Listing

Quote Request Form

We'll respond within one business day with DIR-compliant pricing.

First Name *

Last Name *

Agency / Organization *

Entity Type *

Email Address *

Phone

Product / Service Needed

Additional Details

Reference DIR Contract DIR-CPO-5872 in all correspondence.

Contract Disclaimer: This webpage is maintained by GAIN Innovation, LLC, an authorized contractor under Texas DIR Contract DIR-CPO-5872. Prices are established at DIR-negotiated rates. Eligible purchasing entities include state and local government, public education, and other public entities in Texas, as well as public entities outside the state that have executed an Interlocal Agreement with the Texas Department of Information Resources. For the official contract documents, price lists, and complete terms and conditions, visit dir.texas.gov/contracts/dir-cpo-5872. The Texas Department of Information Resources does not endorse any vendor, commodity, or service. The contract is offered through the Texas DIR Cooperative Contracts Program pursuant to Texas Government Code, Chapter 2054 and Chapter 2157.