Our Team

Built by Practitioners,
Not Theorists.

GAIN's leadership team brings decades of real-world experience from the frontlines of enterprise IT — engineers, architects, and strategists who have delivered complex transformations for organizations like yours.

75+
Years combined experience
200+
Certifications held
14
Team members
MH
Mike Hieber Founder & CEO
JL
Jennifer Lee Chief Revenue Officer
RK
Robert Kim VP of Engineering
SN
Sarah Nguyen Director, Cybersecurity
Leadership Team

Meet the People Behind GAIN

Every engagement is led — not just staffed — by senior practitioners with a personal stake in your success.

JL

Jennifer Lee

Chief Revenue Officer

Jennifer leads GAIN's go-to-market strategy, channel partnerships, and client success programs. She brings 18 years of technology sales leadership from Cisco, CDW, and boutique solution providers, with a consistent track record of building high-performing teams and deep client relationships.

Sales Leadership Channel Partnerships Client Success
RK

Robert Kim

VP of Engineering

Robert oversees GAIN's engineering practice — from network architecture and data center design to cloud migrations and cybersecurity deployments. A CCIE and AWS Solutions Architect Professional, he has delivered infrastructure programs for state agencies, hospital networks, and large retail chains.

CCIE AWS Pro Network Architecture
SN

Sarah Nguyen

Director, Cybersecurity Practice

Sarah leads GAIN's cybersecurity practice, designing and deploying zero-trust architectures, SIEM environments, and compliance programs for clients in government, healthcare, and financial services. She holds CISSP, CISM, and CompTIA Security+ certifications and is a frequent speaker on public sector cyber resilience.

CISSP CISM Zero Trust CMMC
DM

David Martinez

Director, Cloud Practice

David drives GAIN's cloud transformation engagements across AWS, Azure, and Oracle Cloud. With roots in legacy data center infrastructure, he brings a pragmatic migration lens — focused on cost optimization, workload right-sizing, and governance frameworks that hold up after go-live.

AWS Azure FinOps Migration
AT

Amanda Torres

Director, Public Sector

Amanda leads GAIN's government and education practice, managing relationships with Texas state agencies, school districts, municipalities, and higher education institutions. Her deep understanding of cooperative contracting — including Texas DIR, TIPS, and BuyBoard — simplifies procurement for public clients.

Texas DIR SLED Cooperative Contracts
BW

Brian Williams

VP of Managed Services

Brian oversees GAIN's NOC, helpdesk, and managed services delivery organization. He built the operational playbooks, SLA frameworks, and escalation processes that underpin GAIN's 24/7 support model — ensuring clients receive consistent, measurable outcomes from their managed services investment.

NOC Operations ITIL SLA Design
Why It Matters

Experience You Can Actually Trust

We don't send junior consultants to figure things out at your expense. Every GAIN engagement is led by a senior practitioner who has solved the same class of problem — for real organizations, under real constraints — before.

  • Senior-led delivery. Every project is led by a certified architect or engineer with 10+ years in the relevant domain.
  • Vendor-agnostic advice. Our team is certified across competing platforms — so recommendations are driven by fit, not margin.
  • Outcomes, not deliverables. We measure success by what actually works in production — not what's defined in a SOW.
  • Long-term relationships. Most of our clients have been with GAIN for more than 5 years — because we show up differently.
10+
Average years of experience per engineer
200+
Active vendor certifications
96%
Client retention rate over 5 years
5 yr
Average client relationship length
Credentials

Certifications That Speak for Themselves

Our team holds active certifications across the platforms and frameworks that matter most to our clients.

🌐
Cisco CCIE / CCNP
4 certified engineers
☁️
AWS / Azure Pro
6 certified architects
🛡️
CISSP / CISM
3 certified practitioners
📋
PMP / ITIL
5 certified managers

Interested in Joining the Team?

We're always looking for senior engineers, architects, and consultants who want to do meaningful work — and be part of a team that treats clients and colleagues the right way.