GAIN manages the full lifecycle of your technology environment — from 24/7 NOC monitoring and helpdesk support to patching, incident response, and platform administration — across every solution domain we deliver. So your team can focus on the mission, not the infrastructure.
Every GAIN managed services engagement is built on a foundation of proven operational disciplines — delivered by certified engineers with deep domain expertise.
Continuous monitoring of your network, systems, and applications from GAIN's Network Operations Center. Proactive alerting, anomaly detection, and event correlation — so issues are caught before they become outages.
L1–L3 helpdesk coverage staffed by GAIN engineers — not offshore call centers. Ticket management, end-user support, escalation workflows, and root cause analysis aligned to your SLA tier.
Scheduled and emergency patching for operating systems, network devices, security tools, and third-party software — coordinated to minimize disruption and tested against your environment before deployment.
Structured incident response with defined severity levels, escalation procedures, and SLA-backed resolution times. Every incident is documented, root-caused, and closed with a post-incident report.
Monthly operational reports, uptime summaries, and quarterly business reviews that give you full visibility into system health, ticket trends, SLA performance, and upcoming risk items — without having to ask for it.
Continuous security posture monitoring, vulnerability scanning, configuration drift detection, and compliance alignment — ensuring your managed environment stays current with your regulatory and policy requirements.
Three tiers designed to match your organization's size, complexity, and risk tolerance — with a clear path to scale as your needs evolve.
GAIN doesn't just implement — we operate. We can take over ongoing management of any solution domain we deliver, with dedicated engineers who know your environment.
Continuous monitoring and management of your security stack — from firewalls and endpoint protection to SIEM and threat intelligence.
End-to-end management of your network infrastructure — LAN, WAN, wireless, and SD-WAN — across every site in your footprint.
Ongoing management of your cloud environments — cost optimization, governance enforcement, and operational reliability across AWS, Azure, and Oracle.
Management of AI platforms, data pipelines, and analytics environments — keeping models current, data flowing, and dashboards accurate.
Proactive management of backup jobs, replication schedules, and DR readiness — with regular recovery testing so restores work when it matters.
Managed administration of your UCaaS and collaboration platforms — user lifecycle, license management, call quality monitoring, and conference room support.
Ongoing management of your CCaaS and CX platforms — agent administration, queue management, analytics reporting, and integration health.
Managed operations for your camera infrastructure and VMS platform — health monitoring, storage management, firmware updates, and incident response.
Managed administration of physical access control systems — credential lifecycle, door and reader health, policy enforcement, and audit reporting.
Beyond infrastructure, GAIN provides specialized managed services for the mission-critical software platforms used by law enforcement, public safety agencies, schools, and government entities — available via Texas DIR with no RFP required.
Drone video management platform for public safety and law enforcement
DroneSense is the leading drone video management platform for public safety — enabling law enforcement, fire departments, and emergency management agencies to operate drone programs at scale. GAIN manages the full DroneSense environment on behalf of agency clients, from platform administration and user management to integration with CAD systems and evidence workflows.
Threat intelligence and protective intelligence platform for enterprise and government
Ontic is the only purpose-built protective intelligence platform that consolidates threat data, case management, and reporting into a single environment. GAIN manages the Ontic platform for government agencies, law enforcement, and enterprise security teams — ensuring analysts have a healthy, well-integrated, and properly configured environment to do their work without IT friction.
Unified school safety platform for K–12 and higher education institutions
Campus Guardian Angel is a comprehensive school safety platform integrating visitor management, emergency response, anonymous tip reporting, and campus-wide communications. GAIN manages the full platform lifecycle for school districts and universities — from initial configuration and staff training coordination to daily operational monitoring, update management, and district-level reporting.
Most managed service providers give you a ticket queue and a portal. GAIN gives you a named engineer who knows your environment, a delivery manager who holds us accountable, and SLAs we actually meet.
Talk to a GAIN managed services advisor about your environment, your gaps, and the right tier to get you covered — with no long-term commitment required to start.